Introduction

Scope

This document is intended for users who wish to utilize the Test Site Management (TSM) – Ops Staff Platform. It provides a step-by-step guide to help users navigate and make the most of the platform’s features and functionalities.

Purpose

The purpose of the document is to provide the guidelines for using the TSM – Ops Staff console. It serves as a comprehensive guide for Ops Staff console users, helping them access and navigate the platform. Key responsibilities include managing applications, agreements, audits, exam schedules, accommodations, and test centers.

Contact Information, Support

For general information, technical support service, technical questions, and documentation, contact ExamRoom.AI support at: https://examroom.ai/contact-us/

Overview

The Operations Staff plays a vital role in bridging business needs with the daily operations team, which includes proctors, reviewers, onboarding agents, and omnichannel support agents. They oversee all operational functions on behalf of the super admin at ExamRoom.AI. This position is key to ensuring smooth operations and meeting our service goals.
The Operations Staff’s primary responsibility is to efficiently review applications submitted by site managers/test site coordinators, ensuring accuracy and compliance with established standards. This involves approving compliant applications, rejecting those that do not meet requirements, and providing constructive feedback for necessary changes. They also review audit documents for completeness, ensuring operational integrity and fostering effective communication between site managers and operational teams.